Skip to content

Terms of Service

This is a translation: should it differ, the French version prevails. Read the French version

 

Kaabia General Terms of Use 

Welcome to Kaabia, the platform that simplifies the rental of furnished apartments in complete security. Before using our service, please read these General Terms of Use (GTU) carefully. By accessing our site, you accept these terms. 

📅 Last updated: 16/12/2025 

🌍 Available in Africa 

🚀 Launched on 07 February 2025  

 

1. Presentation of the platform 

Kaabia is an innovative digital platform that allows: 

  • Owners to publish rental listings for furnished apartments. 

  • Tenants to book these homes easily. 

  • Our team to provide a secure framework for all transactions. 

We are not a real-estate agency and we do not intervene in the contracts between owners and tenants. 

2. Creating an account 

2.1 Who can register? 

  • Any adult (18 years of age or older). 

  • Companies or real-estate agencies may register, provided they comply with our conditions. 

2.2 How to register? 

  • Provide accurate information (last name, first name, email, telephone number…). 

  • Accept these GTU and our privacy policy. 

  • Validate your email address. 

2.3 Account deletion and suspension 

We reserve the right to suspend or delete an account in the event of fraud, failure to comply with the rules or abusive behaviour. 

3. Booking and payment 

3.1 Booking process 

  • Set your arrival and departure dates for the apartment, number of guests. 

  • Send a booking request to the owner. 

  • The owner accepts or refuses within 24H hours. 

  • Once the booking is confirmed, make the secure online payment if, in the meantime, the owner had not chosen the instant option. 

💡 Tip: Chat with the owner via our internal messaging before booking 

3.2 Payment methods 

  • Secure payment via Mobile money, bank card, etc. 

  • The platform holds the payment and transfers it to the owner after the tenant’s arrival. 

3.3 Fees and commissions 

  • The platform applies service fees, specified before the booking is confirmed. 

  • Owners will be subject to management fees. 

4. Cancellation and refund 

4.1 Cancellation policy 

  • Cancellation by the tenant : a refund is possible according to the policy chosen by the owner (flexible, moderate, strict). 

  • Cancellation by the owner : the tenant will be fully refunded and the owner may be penalised. 

4.2 Force majeure 

In the event of exceptional circumstances (natural disaster, pandemic, etc.), the platform may offer suitable solutions. 

5. Obligations of users 

5.1 Obligations of tenants 

  • Respect the apartment and its house rules. 

  • Not cause nuisance to the neighbourhood. 

  • Not sublet the apartment without the owner’s consent. 

5.2 Obligations of owners 

  • Provide accurate information about the home. 

  • Keep the home in good condition and clean. 

  • Honour confirmed bookings and not cancel without valid reason. 

6. Liability and insurance 

6.1 Liability of the platform 

Kaabia is an intermediary and cannot be held liable for disputes between tenants and owners (e.g. damage, payment conflicts, etc.). 

6.2 Insurance 

  • Tenants are encouraged to take out third-party liability insurance. 

  • Owners may offer specific insurance to cover any damage. 

7. Protection of personal data 

We collect certain personal information for the proper functioning of the platform. We undertake to comply with the regulations in force, in particular the General Data Protection Regulation. To find out more, see our Privacy Policy. 

8. Security and fight against fraud 

We put in place: 

🔒 Account verification (emails, telephones). 

🔒 Anti-fraud systems to detect suspicious behaviour. 

🔒 User support to report any problem. 

Any abuse may result in permanent exclusion from the platform. 

9. Termination of the user account 

You may at any time request the deletion of your account via your personal area or by contacting us. 

We may suspend or delete an account in the event of: 

❌ Suspicious or fraudulent activity. 

❌ Failure to comply with these GTU. 

❌ Repeated complaints from other users. 

10. Applicable law and dispute resolution 

  • These GTU are governed by the laws of the country where the platform is registered. 

  • In the event of a dispute, we encourage you to contact our customer service for an amicable resolution. 

  • Failing that, the competent courts will be seised. 

11. Contact 

For any question, contact us at [email protected] or through our customer service on the platform. 

 

12. Changes to the terms of use 

These GTU may be updated. Any significant change will be communicated to you by e-mail or by notification on the platform.